This Privacy Policy describes how Zyphico collects, uses, and discloses information, and what choices you have with respect to the information. This policy applies to all Zyphico services, including our website, customer support, and other services.

This policy is effective starting November 14th, 2023. The latest update to this agreement was made on December 16th, 2024.

1. Information We Collect

We collect information about you when you provide it to us, when you use our services, and when other sources provide it to us, as further described below.

Personal Information: This includes information submitted when creating an account, such as name, address, telephone number, email address, banking information, credit card and debit card number, Internet Protocol ("IP address") and other online identifiers.

Service Use Data: This includes technical data about your interaction with our services, like IP addresses and device information.

Information from Third Parties: We may receive information about you from third parties, including partners and service providers.

2. How We Use Information

The information we collect is used in a variety of ways, including:

• Providing and managing services you have requested.
• Improving and personalizing our services.
• Communicating with you about our services, including customer support.
• Marketing and promotional purposes.

If you wish to opt out of marketing communications, you may do so at any time by contacting us.

3. Sharing of Information

We do not share personal information with companies, organizations, or individuals except in the following cases:

• With your consent.
• For legal reasons, including to meet any applicable law, regulation, legal process, or enforceable governmental request.
• For external processing by third party service providers that perform functions on our behalf.
• For marketing purposes.

3.1. Compliance with Laws

We may disclose your Personal Information as required by law, such as in response to a subpoena, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or to investigate fraud.

3.2. Third Party Disclosure

There are instances in which your Personal Information may be shared with service providers as described here. These entities have access to your Personal Information needed to perform their functions.

• Services:

  • TCPShield: DDoS protection service for Minecraft Servers. Data used, but is not limited to, name of the service, network domain name, and IP addresses.

• Payments Processors:

  • Stripe: Billing platform we use to collect credit/debit card payments. Personal Information Stripe receives, but is not limited to, your name, address, email address, and your payment details.
  • PayPal: We use PayPal's business services to accept payments via PayPal. Personal Information PayPal collects may include, but is not limited to, your name, address, email address, and your payment details.

3.3. Marketing Consent

We may request your Personal Information for marketing purposes, and is done on an opt-in basis.

Data used includes and is limited to:

• Displaying reviews of our services.
• Using your name, branding, logos, and other marketing materials.

You may opt-out or request changes at any time by contacting us.

4. Retention Period

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. This includes to the extent necessary to comply with our legal obligations, resolving disputes, accounting, and enforce our legal agreements and policies.

5. Your Rights and Controlling Your Personal Information

You have the right to access, correct, modify, or delete your Personal Information provided to us, subject to exceptions outlined in this Privacy Policy. You can manage your Personal Information by logging into our billing system or by contacting us.

For security reasons, we may request information to confirm your identity to ensure your right to access your Personal Information or to exercise any of your other rights and to prevent unauthorized access.

6. Changes to This Policy

Zyphico reserves the right to modify this Privacy Policy. Changes are effective immediately upon posting on our website, and we encourage you to review our policy periodically.

7. Contact Us

If you have any questions, feel free to contact us at [email protected].